At Antarensintl, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we’re here to help.

1. Return Eligibility

You may request a return or exchange if:

  • The item is damaged, defective, or incorrect upon delivery

  • The item is unused, unworn, and returned in its original packaging

  • You contact us within 7 days of receiving the order

📌 Custom orders, personalized products, and items on sale are non-refundable unless they are faulty.

2. How to Request a Return

To initiate a return, please:

  1. Contact our support team at support@antarens.com

  2. Include your order number, reason for return, and photos (if applicable)

  3. Wait for our confirmation and return instructions before sending the product back

3. Refund Process

  • Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund

  • Approved refunds will be processed within 7–10 business days to your original payment method

4. Exchanges

If you ordered the wrong size or want to exchange an item, please contact us. We’ll guide you through the exchange process based on availability.

5. Shipping Costs

  • Customers are responsible for return shipping costs (unless the item was defective or incorrect)

  • We recommend using a trackable shipping service

6. Cancellations

Orders may be cancelled before they are shipped. If your order has already been dispatched, you must follow the return process after delivery.

Contact Us

If you have any questions about our refund or return policy, reach out to us:

📧 Email: support@antarens.com
🌐 Website: Antares International